How it works
What SymNexusVoice
SymNexusVoice listens to calls and recordings. It recognises a caller's tone, confirms a caller's identity from their voice, detects machine and alarm sounds, and transcribes speech for search and analysis.
Capabilities
- Reads the room. Detects frustrated or agitated callers so they can be escalated quickly.
- Verifies voices. Confirms a returning caller sounds like the voice on file, as one factor of authentication.
- Transcribes & tags. Turns calls, meetings and voicemails into searchable text; spots machine faults by sound.
From data to results
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1
Capture audio
Call recordings, voicemails, meeting audio or equipment microphones.
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2
Label or enroll
Tag example clips (calm, agitated, fault), or enroll a few recordings per caller.
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3
Act in real time
Route, verify and transcribe as audio comes in.
Use cases
The same platform adapts to each of these with your data and a short configuration.
- Caller sentiment
- Voice authentication
- Call transcription
- Compliance call review
- Machine fault sounds
- Alarm & siren detection
- Voicemail triage
- Meeting notes
- Voice bots
- Quality assurance
Industries
Contact CentersBanking & InsuranceTelecomHealthcareManufacturingEnergyLegal & CompliancePublic SafetyMediaSales
Next: the data format →